Repairs & Returns

90 DAY RIGHT DECISION GUARANTEE
with FREE RETURN SHIPPING

Our Right Decision Guarantee allows you to use the DreamSpa™ for 90 days without any risk. If for any reason you are not satisfied, you can return your DreamSpa™ in its original condition, within 60 days from the date of delivery for a full refund. We will even pay for the return shipping!

RETURNS
Contact our Customer Service to obtain a RMA, return authorization number, and arrange for a return UPS or USPS shipping label. Call toll free at 224-415-3991 or email us at c CS@LightHealthResearch.com . All returns must have an authorization number. Products must be in the condition you received them and in the original box and/or packaging.

REFUNDS
If the item was purchased with cash or a check, therefund will be in the form of a check, mailed via USPS First Class to the original payment address and name within 10 business days of the return. Purchases by credit card or debit card will be credited to the original card within 7 business days of the return. Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account.

FULL 2 YEAR WARRANTY
Light Health Research warrants the DreamSpa™ to be free from defects in workmanship and materials under normal use for a period of two (2) years from the date of shipment. Light Health Research’s sole obligation under this warranty will be to repair or replace, at Light Health Research’s discretion, any unit that proves to be defective during the warranty period.The foregoing shall be the sole warranty remedy.

Except as set forth herein, seller makes no warranties, either expressed or implied, including the implied warranties of merchantability and fitness for a particular purpose. No warranty is provided if the product is modified. This warranty does not apply to any failure of parts or products due to alterations, modifications, misuse, abuse, accidents or improper maintenance. This product is designed for use by one person at a time. Light Health Research shall not be liable in any event for incidental or consequential loss or damage and disclaims any responsibility for injury resulting from failure of the equipment or parts due to incorrect operation.

This warranty is not assignable. All repairs must be completed by Light Health Research. This warranty is expressly in lieu of any other warranties, expressed or implied, including warranties of merchantability. No person, firm or corporation is authorized to assume for us any other liability in connect with these goods.

EXTENDED WARRANTY
You can extend your two year manufacturer’s warranty for an additional 3rd year-$119.00. This warranty purchase extends your DreamSpa™ for an additional full year against defects in workmanship and materials under normal use. This extended warranty is available for purchase only at the time of your initial DreamSpa purchase.

WARRANTY REGISTRATION
Click Here to access the Customer page. Please have your model and serial numbers ready. They are located on the underside of the DreamSpa base. If you do not know the customer password contact Customer Service at 224-415-3991 or by emailing: CS@LightHealthResearch.com .

REPAIRS
All repairs must have an authorization number. Contact our Customer Service to obtain a RMA, repair authorization number, and arrange for a UPS or USPS shipping label to be sent to you. Call toll free at 224-415-3991 or email us at CS@LightHealthResearch.com .